Coverage Details
Everything you need to know about your protection
We believe in clarity, not fine print. Here's exactly what UPI Protect covers — and what it doesn't — in plain, simple language.
We believe in clarity, not fine print. Here's exactly what UPI Protect covers — and what it doesn't — in plain, simple language.
UPI Protect steps in when fraud happens to you — despite your best efforts to stay safe.
Covers eligible theft of funds through unauthorized UPI transactions.
Covers eligible unauthorized transactions made through digital wallets.
Covers eligible theft of funds caused by unauthorized digital transactions linked to hacking or phishing.
Coverage applies only to individual users for personal transactions.
Your plan offers coverage up to ₹1,00,000 per policy year.
Claim payout is limited to the actual eligible loss suffered, subject to policy terms.
A complete, honest breakdown - because we want you to buy with full confidence, not be surprised later.
| Situation |
 What's covered
|
 What's not covered
|
|---|---|---|
| Phishing attack - you clicked a fake link and money was debited |  Yes, covered |
— |
| Phone stolen and someone makes UPI transactions | Yes, covered |
— |
| Hacker gains access to your account via malware or fake call | Yes, covered |
— |
| M-Wallet balance stolen through fraud | Yes, covered |
— |
| You shared your OTP or PIN voluntarily (even under pressure) | — |  Not covered |
| Bank already reversed or refunded the transaction | — | Not covered |
| Technical error by the bank or payment app (no fraud involved) | — | Not covered |
| You sent money by mistake to the wrong person | — | Not covered |
| Incident occurred before or after the policy period | — | Not covered |
| Losses in assets other than UPI or M-Wallet (e.g. credit card, investments) | — | Not covered |
We've kept the process as friction-free as possible. Here's exactly what to do if fraud happens.
Check your transaction history. Spot something you didn't authorise? Your 24-hour window to report starts now.
Contact the HDFC ERGO claims team and file your claim online. Share the transaction details, amount, and date.
HDFC ERGO reviews your claim and assesses it under the policy terms. The insurer may request additional information if needed.
Once approved, your reimbursement is processed directly to you — up to ₹1,00,000. No need to fight with your bank.
No surprises. No hidden clauses. Just honest financial protection for your digital life.